How can I contact Tech-Edge X?
We are committed to providing excellent customer support. If you have any questions, concerns, or need assistance with your Tech-Edge X experience, please reach out to our dedicated customer service team. You can contact us by emailing support@techedgex.com, and we guarantee a response within 24 hours.
Do you ship worldwide?
Absolutely! We are proud to offer worldwide shipping. No matter where you are located, we strive to reach you with our products and services.
Where do you ship from?
We are pleased to offer shipping services from both the United States and China. Depending on the item you order and its availability, your package may be shipped from either location.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouses. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
We understand your excitement to receive your order. Please note that, due to high demand, it may take approximately 2-4 weeks for your order to arrive. We appreciate your patience and assure you that we are working diligently to process and deliver your package as quickly as possible. Thank you for your understanding and trust in our service.
What if I don't receive my order?
Your satisfaction is our priority, and we understand the importance of receiving your order on time. If you haven't received your order within 30 days after it was shipped, please contact our customer support team at support@techedgex.com. They will promptly investigate the issue and take necessary actions to resolve any delivery concerns. Rest assured, we are committed to ensuring your satisfaction, and if needed, we will provide you with a full refund. At Tech-Edge X, we strive to provide a positive shopping experience for all our customers.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
To initiate a return, simply reach out to our dedicated customer support team at support@techedgex.com. They will guide you through the process and provide you with the necessary instructions. We value your satisfaction and will make sure to assist you promptly and efficiently. Rest assured, we are here to help and ensure a smooth return experience for you.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us at support@techedgex.com if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.